Privacy Policy

📌Introduction

Welcome to Bharat Tiffin! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal information of our customers, delivery staff, and internal admin users.

This policy also clarifies that payments for Bharat Tiffin services are conducted outside the app via direct cash, UPI, or other physical transaction modes. The app serves solely for order management, delivery tracking, and internal operations management.

📌Information We Collect

A. For Customer Users:

Personal Information: Name, phone number, email address.
Location Data: Used for delivery tracking and service optimization.
FCM Token: Collected to send important order and service-related notifications.
Order History: Details of your tiffin orders placed through the app.

B. For Delivery Users:

Personal Information: Name, phone number, and delivery location details.
Location Data: Required for delivery route tracking and status updates.
FCM Token: Collected for order assignment and delivery-related notifications.

C. For Admin Users:

Personal Information: Name, phone number, and business email (provided and managed externally).
Login Credentials: Only authorized admins can access the admin module of the app.

Note: Admin accounts are created and managed externally by Bharat Tiffin management and are not available for public registration within the app.

📌How We Use Your Information

We use the collected data for the following purposes:

To provide, manage, and improve our tiffin delivery services.
To process customer orders and assign deliveries.
To send notifications related to orders, deliveries, and service updates via FCM.
To track delivery staff locations for efficient order fulfillment.
To offer customer support and gather feedback.
To manage internal operations via the admin app.
To comply with applicable legal and regulatory requirements.

📌Payment Information

Important:

Bharat Tiffin does not collect or process payments within the app.
All transactions for tiffin services are conducted physically via cash, UPI, or other direct payment modes between the customer and Admin.
Transaction History Basic transaction details such as order ID, payment status (paid/unpaid), transaction date, and amount for operational and safety reasons in case of disputes or mishaps

📌Data Sharing & Security

We do not sell or rent your personal information to third parties.
Data is only shared with trusted service providers or delivery staff as required to provide our services.
We have implemented strict security protocols to protect your information from unauthorized access or disclosure.
All data transmission is secured via HTTPS encryption.

📌Your Rights & Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of non-essential notifications.
Request data portability or restrict processing of your data where applicable.

Note: As admin accounts are created externally, any modifications or deactivation requests should be submitted directly to Bharat Tiffin management.

📌Children's Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we discover that a child's data has been collected without consent, it will be promptly removed.

📌Account Creation and Deletion

Customer and Delivery User Accounts:

Created via the app with essential information.
Can request data deletion or account deactivation via email.

Admin User Accounts:

Created manually by Bharat Tiffin management through direct contact (phone or email).
Not available for public signup within the app.
Admin users seeking to delete or modify their credentials should contact Bharat Tiffin directly.

📌Updates to This Policy

We may periodically update this Privacy Policy. Any changes will be communicated via in-app notices and/or updated on our official website and this page.

📌Contact Us

If you have any questions or privacy-related concerns, feel free to reach us at:

📩 Email: bharattiffin.help@gmail.com